Insulation & More Reviews & Buyer Experiences

Insulation & More is a family-run UK business specialising in industrial and commercial pipe insulation and trace heating products. The company operates primarily through an online platform, offering custom manufacturing services such as bespoke valve jackets. Its main customers include contractors, HVAC professionals, and industrial maintenance teams. The brand focuses on delivering tailored insulation solutions to meet specific industry needs.

The company provides a wide range of insulation materials and trace heating kits, along with custom fabrication capabilities for unique requirements. Insulation & More positions itself as a specialist supplier, known for technical expertise and compliance with UK and European standards. Its ecommerce platform supports direct sales complemented by responsive customer service. The company maintains a strong reputation based on product quality and efficient delivery across the UK market.

• Specialist industrial insulation products
• Custom manufacturing services
• Compliance with UK and European standards
• Responsive customer support
• Fast delivery across the UK

This pre-formed stone wool insulation features a foil facing and is designed for thermal and acoustic insulation of HVAC pipework in commercial and industrial environments. It includes a self-adhesive lap to simplify installation and is water repellent.

The product meets BS EN 14303 standards and is tested for fire resistance, ensuring compliance with relevant industrial regulations. It is intended for use by professional HVAC contractors and industrial users.

The price is £5.13 per metre with some sizes available on backorder. Shipping costs are calculated at checkout, with free delivery offered on orders over £250 excluding VAT.

Insulation & More Rockwool Foil Faced Pipe Insulation

Price £5.13 • insulation-more.co.uk

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Kaiflex RT-ST Pipe Support is a high-density, vapour-sealed insulation product designed to support pipes without compressing the insulation layer. It effectively prevents condensation, corrosion, and thermal bridging on critical sections of pipework.

This pipe support is intended for insulation installers working in industrial and commercial settings, focusing on long-term durability and energy efficiency. The product is designed to maintain the integrity of the insulation while bearing structural loads.

Priced at £25.81, availability may vary with some sizes on backorder. Shipping costs are calculated at checkout, with details available on the product page.

Insulation & More Kaiflex RT-ST Pipe Support

Price £25.81 • insulation-more.co.uk

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Insulation & More is recognised for its specialised custom valve jackets and bespoke insulation manufacturing, catering primarily to industrial and HVAC professionals. The product range complies with relevant fire resistance standards such as BS EN 14303, supported by generally positive feedback on customer service and fast delivery. Their technical expertise ensures a wide selection of insulation materials suitable for various professional applications.

The company’s return policy is restrictive, applying a 25% restocking fee and a non-refundable delivery charge, with bespoke and made-to-order products being non-returnable. Some customers have reported issues with communication and slow updates, which may affect those expecting timely responses during the purchasing process. These factors should be considered alongside the product quality when deciding to purchase.

Insulation & More offers a specialized range of products for industrial pipe and HVAC insulation that require precise fitting and thermal efficiency. Customers can access support via phone and email during business hours for technical advice and assistance with orders. The company provides custom fabrication options through its online platform to meet specific customer requirements. Shipping is primarily arranged within the UK, covering related accessories and trace heating solutions.

Key Features
Technical guidance on product selection and installation, custom manufacturing of valve jackets and pipe insulation, and direct-to-customer delivery with tracking are available. This service structure is designed to meet the needs of commercial users who require specialized insulation tailored to unique specifications. Expert support is responsive to ensure effective product use and customer satisfaction.

Customers have 14 days from receipt to request returns for unused products in their original packaging. Returns are subject to a 25% restocking fee plus a £14.99 non-refundable delivery and service charge. Refunds are processed after inspection and are credited to the original payment method, with the applicable fees deducted.

Bespoke, made-to-order, cut-to-size, and personalised items, including metalwork and insulation jackets, are non-returnable. Return shipping fees apply if the company arranges collection, but customers may also organize their own returns using tracked couriers. It is important to understand these conditions when considering purchase risk, especially for custom products.

Insulation & More ships physical products primarily within the United Kingdom from its Swansea warehouse using a direct-to-customer delivery model. Orders may include some backordered items depending on product availability. Customers handle returns independently or with company assistance, subject to applicable fees.

Shipping costs are calculated at checkout, and free delivery is available for orders over £250 excluding VAT. Delivery tracking is provided, although specific carrier details and exact delivery times are not comprehensively documented. Customers have reported potential communication delays regarding delivery updates during peak times.

The company documentation does not specify comprehensive warranty coverage or detailed claim procedures for its products. No explicit warranty duration or conditions are publicly available. Product compliance includes standards such as BS EN 14303 and BS EN 1366-3 for fire resistance and thermal performance, providing regulatory reliability.

Potential buyers should inquire directly for warranty information related to bespoke or custom-fabricated insulation products. The absence of detailed warranty terms should be considered when evaluating purchase risk, especially for critical industrial applications.

Customers can reach Insulation & More support by phone or email during the stated business hours for assistance with orders, shipping, returns, refunds, and technical questions.

• Phone: 01792 209987
• Email: [email protected]

For further details, visit the contact page online. Support is available Monday to Thursday 9:00 AM – 4:00 PM and Friday 9:00 AM – 2:30 PM, with no weekend service. Response times may vary, especially for negative inquiries.